![]() HappyFox Help Desk Software has restful APIs and an array of different channels for the tickets to come from the existing web into software. ![]() Unlimited Agent plans are Starter, Growth, Scale and Scale Plus and HappyFox Pricing starts from $1499/month. Agent-Based plans are Mighty, Fantastic, Enterprise and Enterprise Plus and HappyFox pricing start from $29/month. Plans are AGENT-BASED PRICING and UNLIMITED AGENTS. Thus, it maximizes the performance of support agents and the benefits that customers can obtain.HappyFox Help Desk Software is a cloud-based Customer Relationship Management solution that helps the business to find new customers, raise their business and keep engaging their customers by providing ticketing solutions and help desk to businesses across the industries. That is exactly what makes it so efficient and convenient. In short, HappyFox is a functional help desk software that centralizes, organizes, responds, manages, measures, automates, and customizes all the customer support related tasks. Prices are only available upon request.This tool includes a survey module to measure customer satisfaction.It allows multichannel support for the cloud contact center, including social media, phone, live chat, and others.You can use HappyFox as a centralized support center for several brands.A smart assignment engine that applies multiple algorithms can balance ticket distribution, select only active agents, and use rule-based routing to choose specific support representatives. Automation – It offers an automatic ticket assignment system that guarantees the response for all tickets.As a result, you can use it to create asset requests and visualize all the info for every asset in just one place. Asset Management and IT Service Desk – You can use HappyFox to track software and hardware assets.Besides, an Agent Activity Report will allow you to quantify ticket participation and identify the best and worst performers. Also, identify peak hours and get detailed reports on ticket inflow. Help Desk Reports – You will be able to create powerful and customized reports that satisfy the demands of your business.And, it includes a variety of templates to ease the process of creating new tasks. Also, support agents can plan, know upcoming tasks, and get notified about different ones. Task Management – This tool allows you to manage all the necessary tasks to solve one ticket by handling them in just one page.Besides, you can categorize the canned actions according to the team that handles specific types of responses. They allow a quick view to choose the best option available. Canned Actions – You can speed up the time of response by using templates that include frequent actions and responses. ![]() ![]() And, it can be fully integrated with your favorite apps to collect all the info you need before answering any ticket. Also, it offers a rich text editor with multiple functions for better replies.
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